We hope that you will enjoy LinenMe products, but if you are not entirely happy with items that you received, we will offer you exchange, gift voucher or a refund. Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt simply contact our Customer Service at support@linenme.com and we'll agree on exchange or refund.

All items must be returned within 28 days of receipt in a fully resalable condition, which means being unused and unwashed and, if possible, in the original packaging. If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).

LinenMe reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. We cannot accept any returns on bespoke orders such as monogramming, custom size products and fabrics. Please follow care instructions on the product label with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

Aside from this, we are not responsible for return postage costs other than for incorrect, mis-described or faulty items, which can be returned free of charge. Please note, all delivery charges incurred on returns made due to the reason not described above or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage

For UK:

Please email us at support@linenme.com and we'll provide you information how you can return parcel via the nearest DPD point.

For USA:

Please email us at support@linenme.com and we'll provide you further information.